Refunds and Returns
Last updated 15 September 2026.
Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.
Customer support
Customer support is available at theteam@customersupport.care. We do our best to reply to every email within 24 hours.
Order cancellation
Any order can be cancelled until it ships, at no charge. If your order is paid and you need to change or cancel it, contact us within 12 hours, because most orders ship within 24 hours of ordering. Once packing and shipping have started, the order can no longer be cancelled, and the returns policy below applies instead.
Returns policy
Products can be returned within 15 days of the original purchase for an exchange or a refund.
If you are returning an item for any of these reasons, the item goes back to the warehouse it was sent from, at your cost:
- Better price found
- Changed mind
- Doesn't fit
- No longer needed
- Ordered wrong item
Your refund is processed within 24 to 48 hours of the returned item arriving. It can be held as credit for a future purchase if you ask, or refunded to the original payment method (your card or PayPal account).
To be eligible for a return, please make sure that:
- The product was purchased within the last 15 days.
- The product is in its original packaging.
- You have the receipt, order confirmation or proof of purchase from this website.
We cannot accept returns of purchases made from third-party retailers.
Damaged items
If you receive a damaged product or one with missing parts, tell us straight away and we will put it right at no cost to you.
Incorrect item sent
If you receive a product different from the one you ordered, tell us straight away and we will put it right at no cost to you.
Order not received
If your order does not arrive, tell us straight away and our team will follow it up with the carrier.
Your rights
Nothing in these terms excludes, restricts or modifies a mandatory legal protection you have in the Philippines that cannot lawfully be excluded.
Contact us
If you have any questions about refunds and returns, email theteam@customersupport.care.